It would seem that in this day and age, customer service has gone by the wayside for the mere sake of cost control .  The impact to the customer that needs the service is rarely a concern.

Fortunately, some companies and people still believe that great customer service is still the best way to run a business. In short: Take care of people. Because they can make or break you.

Many times we are asked as an organization just what stands us apart from our competitors. The answer has always been the same. We prefer to run a complete health wellness clinic versus a triage center. By the time a customer calls to complain about a service issue, they are already upset and frustrated. Bottom line, they just want their stuff to work and run right – and they want to be taken care of.

As a company, we take great care to make sure that we are always monitoring our clients’ managed infrastructure – making sure that a hiccup doesn’t become a full out case of indigestion and in nearly all instances, that those hiccups don’t even happen in the first place. But should they occur (which in the IT industry, they always do), our team moves into action to respond in 5 minutes or less, and work tirelessly until the client is happy. We take care of customers by taking care of their infrastructures and their concerns/problems/needs. We don’t give false promises that we deliver the “best service” – we just do because as consumers ourselves, we understand the frustrations of poor and incomplete service. And frankly, who really likes this type of service anyways? You really do get what you pay for.

Continual monitoring and delivering exactly what our brand promises (and standing by it) has quickly established Contegix as one of the best service providers in our field. We employ some of the best and brightest engineers in the industry who treat our clients not just as clients, but as friends of the virtual infrastructure hosting and managed support industry. And after all, you wouldn’t let a friend down or leave them hanging when they need help.  Would you?

Our attitude towards customer service is the reason we were fortunate enough to grow in 2009.  The reason is this: We run a wellness clinic rather than a triage clinic for our amazing customers.  A sincere thank you for all those that made it possible.

Here’s to the health of your organization.

Cheers,
Anne @ Contegix

Tags: 2009, customers, service, support