Contact Contegix: 1.877.436.6834

Author Archive

Contegians Celebrate SysAdmin Week

July 30th is SysAdmin Day and we at Contegix have decided to not just celebrate for a day but instead celebrate for the entire week!

We’ll be celebrating each day with food, fun, and giveaways.

We feel this is the perfect time to celebrate our engineering staff and give them kudos for all the work they do for Contegix and all of our customers each and every day.  As part of the week long celebration we will be giving away a PlayStation 3 to one lucky member of our staff.  We want our clients to help us decide who that lucky individual should be.  Please take a moment to nominate your favorite Contegix engineer and provide them some kudos for excellent assistance they have provided you.  You can nominate the engineer(s) of your choice here.  You can nominate as many different engineers as you wish and nominate the same engineer(s) more than once as long as a valid reason for nomination is provided.  Polls will be open until 9:00am CST on July 30th.

Thank you for helping us to celebrate SysAdmin Week!

Posted by jason.smith No Comments

Categories: News

Searching For Contegians

Being the growing company that we are here at Contegix we consistently find ourselves searching for new talent to fill roles throughout our company.  An easy task, right?  Not necessarily.  Particularly if, like us, you really want to find those individuals who will not only excel in your environment, but who also understand the dynamics of what your organization is about and is willing to uphold those beliefs.  We’re a technical company, of course, but we do not let technical proficiency be the sole decision factor when making hiring decisions.  In fact, here at Contegix things such as culture fit and an understanding of the customer dynamic are equally important to us.

What does it mean to recruit new Contegians?  What exactly happens behind the scenes from the point of having an opening or two and actually hiring someone?  Well, it turns out, there is quite a bit of activity in the middle of the hiring equation.

As a first step, the open positions must be translated to something meaningful to the world at large and to every candidate.  That is not always as easy a task as one might think.  We know what we want and what we are looking for but sometimes it is rather difficult to express that to people outside the world of Contegix.  We use a variety of methods for sourcing candidates including recruiting firms, paid advertisements, free advertisements, career fairs, employee referrals, employee networks, customer referrals, and the like.  Some of these methods allow us to locate candidates who most closely resemble what we look for, and other methods fall short.  Regardless of the method for sourcing, they all have their pros and their cons.

We recently posted an internal blog post with a few statistics regarding the amount of effort I have personally been exerting during a current recruitment effort we have under way.  Note that the statistics listed below cover a two-week time period.

Number of resumes received: 67

Number of resumes reviewed: 67

Average length of candidate phone interview: 30 minutes

Average length of in person candidate interview: 2.5 to 3 hours

Number of regular office hours interviews (phone & in person): 16

Number of in person interviews conducted off site (in a single day): 5

Number of employment offers made (as of this post): 1

Number of employment offers accepted (as of this post): 1

We typically do a combination of phone and in person interviews with all candidates regardless of the position for which they are interviewing.  Each candidate typically does two of each type of interview before an employment offer is made.  Candidates also interview with multiple individuals within Contegix, and we try to have candidates interview with at least one individual from outside the department they will be working in if possible.

As another perspective, I spent 36 hours in a one week period working on recruitment efforts.  That includes placing ads, working with recruiters, coordinating interviews, conducting phone interviews, conducting in person interviews, and providing follow-up feedback to all active candidates.  A lot of hours?  We don’t think so.  We take recruiting seriously and feel like we get a return on the investment we put into it.

- Jason Smith

Director of Client Services

Posted by jason.smith No Comments

Categories: Uncategorized

Contegix Introduces Noctane Powered Support

We are pleased to announce that on March 28th Contegix will be implementing a new tool within our support operations. For some time now we have been developing a new support ticketing system that will function as a core component of our day-to-day support activities. While it may not always be apparent to our customers, there is a great deal of activity that takes place behind the scenes that allows our technical engineers to continue to provide the high quality of support we promise our customers. We currently utilize an off the shelf product that has served us well for several years but, unfortunately, still left us with some operational inefficiencies. As a company dedicated to high quality customer care we wanted a ticketing system that would meet our unique demands with the utmost efficiency.   Therefore, we decided to build our own. We are now prepared to introduce the spoils of the time, effort, and dedication we have exercised in building our own application.  We call this new tool Noctane.

As a company we knew we needed a support ticketing application built around our version of technical support. We did not want to buy an application and adjust our support vision to that application. We enlisted our partners at Relevance to assist us in taking our vision of a support ticketing application from idea to final product. I would personally like to thank the team at Relevance for their continued efforts in helping Contegix develop Noctane from concept to actual reality. We would not be launching Noctane on March 28th without you.

Our first release of Noctane will allow Contegix technical engineers to be more efficient in our handling of your support requests and provide us better up-to-the-minute visibility of each active support request we have for our customers. We are confident these new tools and the efficiencies they will bring will only be a benefit to our customers and the overall Contegix support experience.

We will continue to expand on this first Noctane release both for our internal use and for our customer’s use. We are currently conducting development on a customer support portal that will be a key component of Noctane. This will provide our customers a new way to access Contegix Support and provide you more insight into your support issues with us. We are excited to introduce this new feature to our customers later this year.

The change on March 28th will have little to no impact on our customers. The migration process from our current support ticketing system to Noctane will not create any delay in the responsiveness to which customers are accustomed. We have taken all the necessary precautions and completed due diligence to ensure there is no impact on our normal support operations on the 28th.

There will be a few minor changes starting the 28th:

  • Contegix ticket numbers will now have six digits instead of five (CNT-20100311.123456)
  • Any open support issues on March 28th that are active at the start of the migration will be manually migrated and will receive a new ticket number; however, the old, five digit, ticket number will still be present
  • Any support issues that were previously resolved prior to March 28th that are reopened will also receive a new ticket number

We are excited to implement Noctane into our support operations and excited to continue to provide industry leading technical support to all of our customers.

Thank you,

Jason Smith
Director of Client Services

Posted by jason.smith No Comments

Categories: News

Meet the Contegians: Mark Rogers

Here at Contegix we take pride in the superb team of technical engineers we have on staff.  We have a great team of dedicated engineers who truly enjoy the work they do each and every day for our customers.  We have a team of superstars, and we thought some of our customers might be interested in learning a bit more about what makes our engineers really tick.   Therefore, we give you the opportunity to “Meet the Contegians” through Q&A sessions with our engineering staff.

First up, Mark Rogers, technical support lead.

Mark, where we you born?

St. Louis, MO

What is your favorite open source project?

Pylot, www.pylot.org.  I’m pretty biased though, considering I’ve contributed code to it in the past, and I am listed as a contributor.  It is a sweet load testing application that works in Windows or Linux though.  It is definitely worth checking out if you ever need to do some load testing.

What is your favorite Linux tool?

There are a few items in the land of Linux that firmly cement me in my operating system of choice.  Some I can get elsewhere I suppose, but I can’t live without Klipper, Grep, and BASH.  Sure, I can get most of these in OSX, except for Klipper.  I know there are knock-offs available, and that I could install the KDE stack if I had to, but it’s just not the same.  Klipper managing my clipboard is the best tool I’ve ever used.  With how much copying and pasting I do in my day-to-day life, it’s nice to see the last 300 or so items that I’ve highlighted on a whim.  It comes in handy just way too often.

What is your favorite operating system?

I’m a big fan of Ubuntu.  It’s stable, has deep repositories, and has a ton of community support.  At work I need a distro that is stable, but I also need to be able to install random, off-the-wall packages at times for the various needs I have at work.  Plus, I love to play with new applications all the time as well.  The chances of finding an RPM seem to always be small, but finding Debs is generally easy.

What do you like to do in your spare time?

Well, I blog www.f4ntasmic.com and like to write code.  My personal language of choice is Python, and thus I’ve been playing with Django a LOT lately.

Any personal projects you are currently working on that you would like to talk about?

Well, when I was learning Python I decided to write an application that wraps the Confluence Remote API’s xmlrpc calls.  It is actually handy at times since just about anything you can do in Confluence; you can do via this application remotely.  You can add users, remove users, update posts, add new posts, and so on.  This can all be done without ever loading a browser.  You can find it at Confluence Remote Manager.

What are you currently running system-wise?

I’m running an Acer Aspire right now.  Specs are as follows:

Intel Core 2 Duo 2.2 GHZ
3GB of RAM
250G hard drive
Nvidia GeForce 9500 (I think.  I could be wrong, but its’ nice.)

What books, magazines, and journals are you currently reading?

I’ve had a subscription to PC Gamer for about five or six years now, so I’m always reading that.  Even though it’s recently jumped the shark in my opinion with this new EIC.  Bring back the editorial columns please!!!  Not really reading any books right now.  I have a stack of Ruby books I need to read, along with some stuff on PyGame.  They’re just staring at me, begging to be read.  If only I could just suck the knowledge out via osmosis or something.

What was the last book you read?

Python Web Development with Django.  It was a decent read, and it got me rolling with Django.  The online docs for Django are great and all, but I learn so much better from books.  Plus, this was one of the few books already updated for Django 1.0.

What is your favorite book of all time?

Fahrenheit 451.  Amazing book, terrible movie.  I personally feel everyone should read the book at least once, so that they can see the dangers of law by opinion and censorship in general.

What music and movies do you enjoy?

I enjoy all sorts of music genres like rap, death metal, hair metal, anything from the 80’s, a bit of country, some pop, and other random stuff.  My favorite bands in rotation right now though are the White Stripes, 3OH!3, and Mindless Self Indulgence (only their first CD.)  Movie –wise I enjoy most of the David Lynch films (Mulholland Drive, Blue Velvet, Lost Highway), and other movies that tend to make me think.  That’s not to say I don’t love mindless comedies and action flicks though.  I’m a huge fan of parody movies like Scary Movie, Airplane, Naked Gun, etc.

What was the last movie you saw?


Yes Man
with Jim Carrey.  Pretty funny overall.  It’s Liar Liar, but this time he has to say, “Yes” to everything instead of not lying.  Incredibly original and creative.  ☺

What is your favorite movie of all time?

That’s tough.  It’s one of three:

SLC Punk
The Jacket
Pulp Fiction

I don’t think I could pick just one.

What was the last concert you attended?

It’s been awhile since I’ve been to a concert.  I think the last one might have been Nine Inch Nails like eight or nine years ago.

What is your favorite band of all time?

If I had to pick just one, it would be Nine Inch Nails.

What do you like most about working at Contegix?

I get to play with random cool technology just about every single day.  I never know what the day has in store for me, and for the most part, no two days are the same.  It helps keep life rather interesting.

What do you like most about our customers?

That’s a tough question.  Customers are so unique, that it is hard to find a global reason on why I like all of them.  We are home to some major open source projects and players, and I love that.  I love to see customers building a business with open source software, and to contribute to the open source community in the process.  We also have customers that are building applications that you can see the potential in, and that I find myself browsing at times.  I guess I just enjoy that a lot of our customers are very creative and seem to be living the dream of doing what they enjoy.  I’m glad to be a part of that in whatever capacity that might be.

Posted by jason.smith No Comments

Tags: ,

Categories: News