Streamlining Atlassian Tools By Analyzing Your Business Processes

By Kenna Poulos

There are several cases that can be made for using Atlassian’s suite of products to help you drive collaboration across your department. With Jira, project support professionals can manage and track issues, while tools like Confluence and Trello help promote cross-team collaboration, enabling your employees to create and organize tasks in one place. Bitbucket, meanwhile, allows IT departments to work together to create code and test it before deployment.

Atlassian’s suite of products, when implemented effectively, can streamline systems and processes. But too often, organizations are so focused on getting Atlassian up and running quickly that they don’t properly organize or optimize these tools. After all, there’s no right combination of Atlassian products, and your set-up may be vastly different than someone else’s. To design an Atlassian scenario that fits your department’s needs and helps employees work together effectively, you’ll need to analyze your team’s current activities and develop an Atlassian plan that empowers them to be successful.

Analyze Your Day-to-Day Business Operations

Before you can determine which tools will be most effective, you’ll need to conduct an audit of your current operations. Through this audit, you’ll analyze the size of your team, number of projects, and the tools used for each project. The extent of the audit, however, will vary depending on the initial results. For instance, if you have a team of 10 people currently using several disparate systems, the analysis will take longer than if you have a team of five using one or two systems.

Understanding how your team operates to-date will enable you to pinpoint where your process can be improved—and how Atlassian tools like Jira and Confluence can improve the workflow. Engaging a third party auditor or a managed services partner can help you identify gaps in productivity. After all, you are so close to your team’s day-to-day operations that you may not notice where specific processes can be improved. Engaging a partner can help identify opportunities for improvement that might otherwise be overlooked, such as governance requirements and ensuring your technology is configured to comply with specific industry regulations.

Familiarize Yourself With Atlassian’s Portfolio of Products

Getting up-to-speed on Atlassian’s many different product types—and how they work together to produce business outcomes—will help you decide which set-up will benefit your team most. Atlassian’s products are organized into categories based on what your team is looking to accomplish. For example, if you’re looking for a tool to help you plan, track, and support, you’ll want to read up on tools like Jira Software, Jira Align, Jira Core, Jira Service Desk, Statuspage, and Opsgenie. But if you’re looking for a tool purely to help you support collaboration across your teams, Confluence and Trello are likely your best options.

When researching each of Atlassian’s products, be sure to also consider how these different tools work together. Take Confluence, for example. Not only does Confluence integrate with tools you’re probably already using, such as Slack and Google Drive, but it also connects to Atlassian products like Jira and Trello. That makes it easier to leverage multiple tools at once and, in turn, increase employees’ overall efficiency.

Determine Which Tools You Should Implement

While it may be tempting to get these tools set up quickly, it’s important to take a step back and think critically about your current operations. Then, you can take the proper measures to set your team up for long-term success.

Deciding what tool (or tools) to implement is no easy task, but you don’t have to do it alone. A managed services partner can provide you with tooling recommendations, crafting process design, and meeting governance requirements.

Ready to start Streamlining your Atlassian tools? Find out how Contegix can help.