Your Ultimate Drupal Support Provider Checklist

By Kenna Poulos

Due to its highly customizable and flexible integrations, Drupal has become a top content management platform. But the range of customizations and personalization options that it offers can also make it a highly complex tool, which means that even the most knowledgeable users sometimes require help deploying, operating and optimizing it.

Initial set up, for example, calls for guidance from a support team that’s well-versed in leveraging all of the customization features that Drupal has to offer. Similarly, when it’s time to upgrade to a new version, IT teams may require some outside expertise for ensuring the migration happens smoothly. And, though IT departments likely cringe at the thought, site breaches or malfunctions do happen, and Drupal support can help a business get back on track.

So what should you look for in a Drupal Support provider? We break it down into a five-part checklist below:

1) Installation, Customization and Migration Expertise

Drupal is more robust than other CMS platforms, but with that versatility comes greater complexity as well—setting it all up requires coding skills. If your site is new or if you want to move to a different hosting company, a capable support provider can handle software installation or website migration. Seek out a partner that is up to speed on all of the latest customization capabilities and modules, to help you leverage those as necessary.

2) Ongoing Monitoring Capabilities

Look for a support provider that promises to monitor your site for update or upgrade opportunities. Drupal updates are released regularly, and a knowledgeable partner should know when to expect them. Don’t take this key support function lightly—not only can updates introduce new and exciting features, but they can also often serve as patches to fix specific glitches or security bugs, or as crucial modifications that ensure your ongoing compliance to industry regulations

3) Performance Optimization

Slow and glitchy websites can turn away customers. A Drupal Support provider will routinely check that your website is operating effectively—both on the customer-facing side as well as on the backend— and review it for recommendations to optimize performance.

4) A Repair and Recovery Team

It’s unfortunate, but errors, glitches and breaches can happen to even the most well-run websites. A Drupal Support provider can get to the source of any problems that arise and make repairs to keep your website’s user experience top-notch. And, if your website crashes or experiences a data breach, your provider can help recover it based on the existing backups, re-secure it to prevent other attacks, or even help you rebuild it if it comes to that.

5) Responsiveness and Reliability

If you need to contact your Drupal Support provider, it’s likely because you have a question or concern that needs to be addressed immediately—not on the next business day. Look for a provider that offers support 24/7/365 through a variety of communication methods.