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Beyond the Ticket: A Human Approach to IT Support

Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”

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Outfitting the Public Sector for a Digital Future

Government teleworking is on the rise—the Social Security Agency recently converted 4,000 call center employees to at-home agents, for instance. This movement to remote work has been exacerbated by the pandemic, but public sector agencies at the federal, state and local levels are poised to benefit from thoughtful IT activity as a result.  

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What Higher Demand for Virtual Learning Means for Higher Education

Before the impact of COVID-19 sent students home earlier this spring, global digital spend in the education industry was projected to grow to $342 billion by 2025. Virtually everyone from the academic community is now working or learning from home, so plans to invest in digital have accelerated.

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How Remote Teams Can Make the Best of Atlassian’s Now-Free Software

To combat the spread of the COVID-19 pandemic, many states have mandated that all “non-essential” businesses close their offices. As a result, in an unprecedented transformation of the workforce, thousands of employees are fully remote for the first time.

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5 Ways Contegix and Atlassian Help Clients Achieve Digital Transformation

Moving beyond talking about "digital transformation" to implementing it across an organization is complicated. A recent report from Deloitte confirms that 48% of executives see introducing digital transformation-ready business models as a top priority, but only half of their companies are ready for such a move.

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How to Navigate the Jira Toolset

Selecting the right workflow management, team communication, and incident response tools requires time, team buy-in, training, and a hefty investment. Atlassian’s Jira suite offers multiple paths to productivity that can be tailored depending on specific challenges or opportunities facing companies.

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Streamlining Atlassian Tools By Analyzing Your Business Processes

There are several cases that can be made for using Atlassian’s suite of products to help you drive collaboration across your department. With Jira, project support professionals can manage and track issues, while tools like Confluence and Trello help promote cross-team collaboration, enabling your employees to create and organize tasks in one place. Bitbucket, meanwhile, allows IT departments to work together to create code and test it before deployment.

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How To Troubleshoot Frequent JIRA Performance Issues

JIRA applications offer a number of different configuration options, depending on the version you’re running, plugins, network, and hardware set-up. This makes it an incredibly versatile and adaptable tool – but it can also make diagnosing issues more than a little complicated.