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Realizing the Total Value of Atlassian Customization

There are as many types of IT teams in the world as there are grains of sand on a beach. But whether you’re a handful of people operating out of living rooms or a large company iterating across continents and time zones, CIOs and IT team leaders hold personal responsibility for ensuring their organization’s digital operations run smoothly. Regardless of team size, success often requires continuous planning and investment to keep pace with IT demand and address specific issues as a company scales.

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How Atlassian Can Help Accelerate Public Sector Digital Transformation

As the pandemic persists, so does public sector digital transformation—in fact, it’s accelerating in many parts of the world.

Apps
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A Guide to the Atlassian Product Suite

Looking for a digital solution to improve agility, efficiency or organization? There’s an Atlassian solution for that.  Atlassian’s suite of tools (Jira, Confluence, Trello, Bitbucket and more) have been adopted by thousands of companies worldwide. And with help from Contegix—the only Atlassian Platinum Partner that offers application support services, and private and public cloud deployment assistance—Atlassian tools can be successfully adopted and implemented by any company across a multitude of use cases.

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Jira Service Desk Is Now A Forward-Thinking, Enterprise-Wide Solution

Jira Service Desk is beloved by its users: Across industries, this IT service management (ITSM) solution helps IT departments deliver rapid service, increase their flexibility and engage in heightened collaboration. 

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A Strategic Approach to Streamlining Atlassian Tools

As more companies move toward a distributed workforce, establishing streamlined workflows with integrated tools can drastically improve productivity. Although the Atlassian Suite is designed to streamline management and performance of tasks, teams don’t always get the most out of the tools—possibly due to lack of bandwidth or platform expertise.

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Beyond the Ticket: A Human Approach to IT Support

Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”

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Outfitting the Public Sector for a Digital Future

Government teleworking is on the rise—the Social Security Agency recently converted 4,000 call center employees to at-home agents, for instance. This movement to remote work has been exacerbated by the pandemic, but public sector agencies at the federal, state and local levels are poised to benefit from thoughtful IT activity as a result.  

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What Higher Demand for Virtual Learning Means for Higher Education

Before the impact of COVID-19 sent students home earlier this spring, global digital spend in the education industry was projected to grow to $342 billion by 2025. Virtually everyone from the academic community is now working or learning from home, so plans to invest in digital have accelerated.