Blog

Featured Posts

Blog

Measure IT Success With These KPIs

IT departments are responsible for many facets of a business that extend far beyond server rooms: from opening and closing support tickets to implementing comprehensive digital transformation initiatives. But how can businesses ensure that their IT service department’s work is aligned with larger business objectives?  “It’s important for teams to regularly measure success against a Service Level Agreement, which includes key metrics like abandonment rate, response time, and overall customer satisfaction.”

Selecting Modules
Blog

How Around the Clock IT Powers Innovation

With remote teams working at all times, you need constant IT support to power innovation

Blog

Developing an IT Playbook for a BYOD Workforce

Guidance on employee personal device use policy

Blog

Why IT Support Teams Need To Reorient Around Accessible and Expedient Service

IT support teams need to be accessible at all times, especially with new realities in remote working

Blog

Beyond the Ticket: A Human Approach to IT Support

Don't just think about keeping systems running, consider the needs of the users when planning IT support

FedRAMP Hosting
Blog

Managed Services and IT Support for Higher Education

Whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher ed.

Blog

Moving from Remote-Ready to Remote-Resilient

According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner. 

Newspaper Coffee
Blog

Enterprise Security and Remote IT Support—A Match Made in Necessity

Working from home is a new, and likely persisting, reality for many people logging on from around the world. Within this dispersed work environment, enterprise security has never been more important—or, arguably, more challenging—to get right.