Your Guide to Migrating to Drupal 9
The time has come to prepare to update your site as the 2020 release of Drupal 9 draws near. While in the past, the massive changes between Drupal versions made developers cringe at the thought of migrating, the process has gotten much simpler over the past few iterations.Read more
Atlassian Hosting: Advantages of using a FedRAMP-Authorized Provider
One of the most challenging topics any IT team might find themselves struggling with is Federal security compliance.Learn more
Contegix Launches Managed Services for Drupal on AWS
Contegix is offering a managed services solution for companies with Drupal sites on Amazon Web Services, enabling businesses to focus on delivering the best digital experiences to their users, rather than configuring website infrastructure.Read More
Jira Service Desk Is Now A Forward-Thinking, Enterprise-Wide Solution
Jira Service Desk is beloved by its users: Across industries, this IT service management (ITSM) solution helps IT departments deliver rapid service, increase their flexibility and engage in heightened collaboration.
How Around the Clock IT Powers Innovation
Innovation is a pressure-packed, around-the-clock pursuit. Success often requires leaders driving innovation—and teams supporting them—to work long hours. In today’s always-on digital world, helping companies stay focused on innovation often requires an IT service desk operation that’s available whenever someone needs them—whether that’s at 2 pm or 2 am. Reliable Service Desk That Works When You Need Them
A Strategic Approach to Streamlining Atlassian Tools
As more companies move toward a distributed workforce, establishing streamlined workflows with integrated tools can drastically improve productivity. Although the Atlassian Suite is designed to streamline management and performance of tasks, teams don’t always get the most out of the tools—possibly due to lack of bandwidth or platform expertise.
Developing an IT Playbook for a BYOD Workforce
The COVID-19 pandemic has accelerated the bring your own device (BYOD) work trend. People increasingly sign on to company email, applications and accounts from their personal laptops, smartphones and other devices. For IT teams, an increase in BYOD-generated work raises immediate challenges regarding the integrity and security of corporate systems, platforms and data.
Why IT Support Teams Need To Reorient Around Accessible and Expedient Service
Millions of people can do their jobs from smartphones, tablets and laptops—all of which can be taken anywhere with an internet connection. For IT support, colleagues working at all hours from corporate (or personal) devices highlights the value of providing them with around the clock IT help and guidance aimed at preparing for potential disruptions—both expected, like a missed software update, and unexpected, like a security breach tied to a corporate account.
3 Cybersecurity Measures For Healthcare Providers To Consider
The medical field has experienced a massive digitization—one accelerated by the pandemic. Now, electronic health records are the norm, clinical systems are automated and workflows are evolving.
Beyond the Ticket: A Human Approach to IT Support
Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”
Leveraging Managed Services and IT Support Partners for the Healthcare Industry
Health systems have been gradually upgrading their organizational structures to allow for more digital infrastructure and tools over the years. More recently, many healthcare providers began taking an aggressive approach to innovation to meet growing patient demands and an increasingly competitive market.