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Measure IT Success With These KPIs

IT departments are responsible for many facets of a business that extend far beyond server rooms: from opening and closing support tickets to implementing comprehensive digital transformation initiatives. But how can businesses ensure that their IT service department’s work is aligned with larger business objectives?  “It’s important for teams to regularly measure success against a Service Level Agreement, which includes key metrics like abandonment rate, response time, and overall customer satisfaction.”

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Self-Managed Technology Stack for Drupal: Is this DrupalOps?

So, you use Drupal, but you're not hosting on a dedicated Drupal platform. You’re either managing your own infrastructure or you’re running Drupal on the public cloud. What do you call what you're doing? No seriously! How would you describe what you do? And I’m not talking about contributing to the Drupal codebase or related modules. How do you describe the management of your technology stack and CI/CD pipeline?

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How Higher Education Can Create Cost Efficiency Through Managed Services

One year since the pandemic began, colleges and universities still face uncertainty around when students will fully return to in-person learning. In the United States, only 35 percent of students have returned to schools for in-person learning full-time. The majority of students continue to attend virtual school, or some mix of remote and in-person classes. And even as vaccine distribution ramps up and provides a glimmer of hope for a return to in-person learning, remote learning will remain a required service in the days, months and perhaps even years to come.

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Build Delightful—and Reliable—Digital Experiences with BlackMesh

Delightful digital experiences are an important differentiator for companies today. According to a 2019 report by Ekata, 92% of customers expect a fast, frictionless experience that’s also trustworthy and secure when digitally interacting with a brand. To achieve the experience customers crave, organizations are tapping into open source content management systems (like Drupal, Magento and WordPress) for flexibility and customization.

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Use Atlassian Tools to Manage IT Costs—Not Cut Them

Many CIOs and IT leaders spent a significant portion of their 2020 budgets outfitting staff across departments with remote-friendly devices, tools and platforms due to the pandemic. Now that 2021 is well underway, it’s clear some companies will inevitably face the need to cut IT spending or reconsider investing in normally table stakes line items ranging from software license renewals to architecture upgrades. Luckily, Atlassian’s suite of tools are built to help IT leaders mitigate and manage IT-related costs. 

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How Confluence Enables OKR Management at Contegix

Many top global companies have adopted the OKR (Objectives and Key Results) methodology for setting strategic goals and tracking their outcomes.  The methodology was originally created by Intel CEO Andy Grove who taught the methodology to John Doerr, former Intel executive, legendary venture capitalist and New York Times best-selling author of “Measure What Matters,” the definitive guide to adopting and implementing OKRs. 

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How Managed Service Providers Can Help Higher Education Address the Challenges Brought On By COVID-19

From outsourcing IT services requests, to managing cloud migration, to improving security architecture, managed service providers (MSPs) offer their clients a variety of services to navigate the increasingly complex, unpredictable technological world. 

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Why Outsourcing Network Risk Assessments is Good for Business

As more companies seek “remote-first” workplaces for the long haul, IT teams are under pressure to ensure current network measures are enough to handle this long-term shift to distributed work environments. One way to check for resiliency within systems is by performing a network risk assessment—an audit of a network system and all of the devices within it.