CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
|Fully Customized Solution||Yes||Yes|
|OS Management & Updates||Yes||Yes|
|Root & SFTP Access||Yes||Yes|
|Security Scans/DDoS Protection||Yes||Yes|
|Site Migration||UAT + One go-live||Multiple UAT + go-lives|
|Performance||Best Practices and 24x7x365 incident response||Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response|
|24x7x365 Access to Support Engineers||Phone and Online||Phone, Online, and Chat, with additional access to designated engineers|
|Monitoring||Platform monitoring, content checks, and custom monitoring||Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing|
|Monthly Review with Recommendations||No||Yes|
|Technical Account Manager||No||Bi-weekly team meetings with TAM|
|Dedicated Online Chat||No||Yes|
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
ResourcesView all Resources
How Automation Can Power the Human Side of Developing for Drupal
A key source of IT value from current Drupal CMS platforms is that they’re automated enough to handle intricate workflows crucial to maintaining operations on the backend. All this so IT teams can focus on developing a truly powerful user experience on the frontend. They also feature built-in compliance with several industry standards, including FedRAMP, PCI DSS and HIPAA, that cover even the most complex code deployments, updates, migrations or user-oriented features like chat boxes.
What is ITSM? Getting Started with IT Service Management
Create an exceptional experience for customers and your entire team by implementing a winning ITSM strategy.
Powering Higher Education's Switch to Virtual Learning and the Cloud with Managed Services
The pandemic has been the driving force for change across industries, but higher education was dealt an especially heavy blow earlier this year. When colleges and universities were called to abruptly close down campuses in the spring, they were forced to transition residential operations online virtually overnight. Come fall, most higher ed institutions were still engaged in some form of virtual learning.
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