CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
|Fully Customized Solution||Yes||Yes|
|OS Management & Updates||Yes||Yes|
|Root & SFTP Access||Yes||Yes|
|Security Scans/DDoS Protection||Yes||Yes|
|Site Migration||UAT + One go-live||Multiple UAT + go-lives|
|Performance||Best Practices and 24x7x365 incident response||Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response|
|24x7x365 Access to Support Engineers||Phone and Online||Phone, Online, and Chat, with additional access to designated engineers|
|Monitoring||Platform monitoring, content checks, and custom monitoring||Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing|
|Monthly Review with Recommendations||No||Yes|
|Technical Account Manager||No||Bi-weekly team meetings with TAM|
|Dedicated Online Chat||No||Yes|
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
ResourcesView all Resources
Developing an IT Playbook for a BYOD Workforce
The COVID-19 pandemic has accelerated the bring your own device (BYOD) work trend. People increasingly sign on to company email, applications and accounts from their personal laptops, smartphones and other devices. For IT teams, an increase in BYOD-generated work raises immediate challenges regarding the integrity and security of corporate systems, platforms and data.
Why IT Support Teams Need To Reorient Around Accessible and Expedient Service
Millions of people can do their jobs from smartphones, tablets and laptops—all of which can be taken anywhere with an internet connection. For IT support, colleagues working at all hours from corporate (or personal) devices highlights the value of providing them with around the clock IT help and guidance aimed at preparing for potential disruptions—both expected, like a missed software update, and unexpected, like a security breach tied to a corporate account.
3 Cybersecurity Measures For Healthcare Providers To Consider
The medical field has experienced a massive digitization—one accelerated by the pandemic. Now, electronic health records are the norm, clinical systems are automated and workflows are evolving.
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