CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. Our full catalog of solutions are provided on top of the company’s BlackMesh Platform. We also offer Drupal application support on the Amazon Web Services platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security.
Support Offering Levels
|Fully Customized Solution||Yes||Yes|
|OS Management & Updates||Yes||Yes|
|Root & SFTP Access||Yes||Yes|
|Security Scans/DDoS Protection||Yes||Yes|
|Site Migration||UAT + One go-live||Multiple UAT + go-lives|
|Performance||Best Practices and 24x7x365 incident response||Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response|
|24x7x365 Access to Support Engineers||Phone and Online||Phone, Online, and Chat, with additional access to designated engineers|
|Monitoring||Platform monitoring, content checks, and custom monitoring||Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing|
|Monthly Review with Recommendations||No||Yes|
|Technical Account Manager||No||Bi-weekly team meetings with TAM|
|Dedicated Online Chat||No||Yes|
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
Ready to talk? Please tell us a little more and we'll be in touch shortly!
ResourcesView all Resources
What Every CIO Should Know About Managed Services Heading into 2021
Cybersecurity (61%) and cloud services (53%) top the list of CIO investment plans for the new year, according to Gartner’s CIO Agenda survey. In order to realize those ambitions, however, CIOs not only have to advocate for IT spending, but also prove they can invest in cybersecurity tools and cloud solutions that deliver ROI for their company, fortify digital operations and provide value to users.
What is WebOps? Benefiting from Web Operations
Discover what WebOps — or web operations — involves, and how its multidisciplinary, agile approach can improve the performance of your web team today.
On its 20th birthday, Drupal poised to capture the next generation of the digital experience market
Editor's note: This release was shared with us by the Drupal Association. PORTLAND, Ore., U.S.A, January 15, 2021—Drupal, the world’s leading open source digital experience platform (DXP), celebrates 20 years of community-driven innovation. Since its founding 20 years ago, Drupal has touched millions of lives. One in 30 sites on the web is powered by Drupal, and that means most users of the web have experienced Drupal—even if they don't know it.