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Developing an IT Playbook for a BYOD Workforce

The COVID-19 pandemic has accelerated the bring your own device (BYOD) work trend. People increasingly sign on to company email, applications and accounts from their personal laptops, smartphones and other devices. For IT teams, an increase in BYOD-generated work raises immediate challenges regarding the integrity and security of corporate systems, platforms and data. 

Blog

Why IT Support Teams Need To Reorient Around Accessible and Expedient Service

Millions of people can do their jobs from smartphones, tablets and laptops—all of which can be taken anywhere with an internet connection. For IT support, colleagues working at all hours from corporate (or personal) devices highlights the value of providing them with around the clock IT help and guidance aimed at preparing for potential disruptions—both expected, like a missed software update, and unexpected, like a security breach tied to a corporate account.

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3 Cybersecurity Measures For Healthcare Providers To Consider

The medical field has experienced a massive digitization—one accelerated by the pandemic. Now, electronic health records are the norm, clinical systems are automated and workflows are evolving. 

Blog

Beyond the Ticket: A Human Approach to IT Support

Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”

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Article

Jira Migrations: Server to Server, Migrating Projects, and Merging Instances

Learn how to migrate Jira from one server to another without risking data loss or lengthy disruptions to business operations in this step-by-step guide.

News

Contegix to Expand Public Sector Footprint as an Atlassian Verified Government Partner

DULLES, Va., June 30, 2020 -- Contegix, the leading provider of managed IT solutions and managed application solutions, today announced its status as an Atlassian Verified Government Partner. Verified Government Partners have met Atlassian’s rigorous training criteria and have a proven track record of helping public sector organizations of all sizes achieve mission success. This new designation complements the company’s Atlassian Platinum Partner status.

Article

What is an IT Service Desk? Definition, Benefits, and Implementation

Discover what an IT service desk is, the benefits it can bring to your organization, and the most cost effective way to implement one in this guide.

Blog

Leveraging Managed Services and IT Support Partners for the Healthcare Industry

Health systems have been gradually upgrading their organizational structures to allow for more digital infrastructure and tools over the years. More recently, many healthcare providers began taking an aggressive approach to innovation to meet growing patient demands and an increasingly competitive market.