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Atlassian Migration Checklist
Since we have over 16 years of experience with Atlassian environments, we decided to share our migration process with you, in a way that is easy to follow.
The Importance of First Contact Resolution
First Contact Resolution (FCR) at the Service Desk is a critical metric because of its powerful impact on both service cost and service quality.
Migrating from Atlassian Cloud to Server or Data Center
Consider this article, along with Atlassian’s official documentation, as a step-by-step guide for performing your migration.
Governing Jira with a Project and Workflow in Jira
How do you start a Jira without tracking the work in Jira? Chicken before the egg, right? At Contegix Professional Services, we have solved the problem of governing Jira with Jira.
Jira for HR Teams
In this article, we will examine a work process that is common to every team in every business and compare a typical process with how it could be accomplished using Jira.
Jira 8 - What Is It and Do You Need It?
Jira 8 is the latest major release of Jira – but what exactly does it do?
Why You Need a Project Management System
Who uses project management? Every industry!
Does the Database Software you Choose Matter?
So, you've decided to install an Atlassian server application, but what database should you use?