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Service Desk vs Help Desk: Differences and Use Cases
Find out the difference between a service desk and a help desk, and learn which best meets the needs of your organization’s end users.
What Higher Demand for Virtual Learning Means for Higher Education
Before the impact of COVID-19 sent students home earlier this spring, global digital spend in the education industry was projected to grow to $342 billion by 2025. Virtually everyone from the academic community is now working or learning from home, so plans to invest in digital have accelerated.
Moving from Remote-Ready to Remote-Resilient
According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner.
Ensuring HIPAA and FedRAMP Compliance During a Public Health Crisis
The healthcare community is under immense stress right now as the COVID-19 pandemic consumes public health expertise, medical research capacity, hospital resources and equipment availability. Luckily, there are IT and tech solutions developed with compliance in mind that hospitals and government agencies can implement to help them through the crisis.
Enterprise Security and Remote IT Support—A Match Made in Necessity
Working from home is a new, and likely persisting, reality for many people logging on from around the world. Within this dispersed work environment, enterprise security has never been more important—or, arguably, more challenging—to get right.
Jira Portfolio (now Advanced Roadmaps): The Complete Guide
Discover everything you need to know about Portfolio for Jira in this comprehensive guide, from available features to getting started using roadmaps.
How Remote Teams Can Make the Best of Atlassian’s Now-Free Software
To combat the spread of the COVID-19 pandemic, many states have mandated that all “non-essential” businesses close their offices. As a result, in an unprecedented transformation of the workforce, thousands of employees are fully remote for the first time.
What a Remote Set-Up (and Upkeep) Looks Like in the Face of a New Work From Home Reality
If you’re reading this, you likely got here thanks to home wifi. And the implications of that mean much more for your company than simply connecting employee hardware to employer networks.