Atlassian Support Services

 

Our Atlassian support offering is designed to assist teams of all sizes and experience levels. With a breadth of knowledge across the Atlassian ecosystem (tools and 3,000 third-party add-ons), you’ll have access to decades of experience. Our experts on demand are available to assist you with any immediate needs you have and our in-app support offering ensures that your users quickly get the help they need.

We are dedicated to helping businesses adopt and optimize the Atlassian tools for their work – providing consulting, solution architecture, implementation, support, embedded teams, training, and license management services to Atlassian customers.

 

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Unmatched Expertise in Atlassian Support

Retainer Based in App Support

Dedicated, long-term administrative support for Atlassian tools for organization with limited in-house technical expertise.

Experts on Demand

Access to Atlassian support team for minor administration, quality Atlassian implementation consultation or project assistance.

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Resources

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Blog

How to Maintain a Successful Agile Development Process with Atlassian Solutions 

Agile software development has become the preferred development technique among tech leaders today. Unlike traditional methods like waterfall software development, which focuses on creating tight and exact stages, agile takes a more modern, iterative approach—allowing teams to continually revisit, examine and adjust their development techniques to deliver applications that meet business requirements effectively and quickly. 

Blog

Everything You Need to Know About Moving to Atlassian’s Public Cloud

Earlier this year, Atlassian stopped selling new licenses for its on-prem server products, also ceasing upgrades and downgrades, new feature development and support for these licenses. For organizations with existing Atlassian on-prem server licenses, the announcement means an eventual migration from Atlassian’s on-prem servers to Atlassian’s public cloud by February 2024 (data centers will still receive support and new features for those not ready for cloud). 

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Blog

Use Atlassian Tools to Manage IT Costs—Not Cut Them

Many CIOs and IT leaders spent a significant portion of their 2020 budgets outfitting staff across departments with remote-friendly devices, tools and platforms due to the pandemic. Now that 2021 is well underway, it’s clear some companies will inevitably face the need to cut IT spending or reconsider investing in normally table stakes line items ranging from software license renewals to architecture upgrades. Luckily, Atlassian’s suite of tools are built to help IT leaders mitigate and manage IT-related costs.