IT Service Desk

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Beyond the Ticket: A Human Approach to IT Support

Information technology experts agree, human-centered IT support is superior to traditional, technology-oriented approaches that prioritize technical problems. Human-centered IT is still concerned with maintaining internal systems and technologies, but it also considers users’ needs. It’s not just about managing IT systems—it’s about asking the question, “What kind of IT support do employees need?”

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What is an IT Service Desk? Definition, Benefits, and Implementation

Discover what an IT service desk is, the benefits it can bring to your organization, and the most cost effective way to implement one in this guide.

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Managed Services and IT Support for Higher Education

Whether or not students and faculty return to campuses in the next few months, investment in digital infrastructure, remote-ready platforms or tools and online learning resources will be crucial to the successful future of higher education.

Article

Service Desk vs Help Desk: Differences and Use Cases

Find out the difference between a service desk and a help desk, and learn which best meets the needs of your organization’s end users.

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Moving from Remote-Ready to Remote-Resilient

According to the Bureau of Labor Statistics (BLS), remote work in the United States increased 115% between 2005 and 2015. Even before the current pandemic hit, global remote work was projected to increase by 30% over the next decade, according to Gartner. 

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Enterprise Security and Remote IT Support—A Match Made in Necessity

Working from home is a new, and likely persisting, reality for many people logging on from around the world. Within this dispersed work environment, enterprise security has never been more important—or, arguably, more challenging—to get right.

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What a Remote Set-Up (and Upkeep) Looks Like in the Face of a New Work From Home Reality

If you’re reading this, you likely got here thanks to home wifi. And the implications of that mean much more for your company than simply connecting employee hardware to employer networks.

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IT Support in a 24x7 Work Environment

Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past 15 years, according to the Federal Reserve.