Customer Service Week - Day 3

By Elizabeth Clor

Today is the third day of Customer Service Week, a nationally recognized event celebrating professionals all around the world who serve and support their customers every day. This week, we’re celebrating by highlighting some of our awesome customer service employees. Read below to learn about two of our employees who empower and support Contegix customers through every step of their journey. Be sure to check back tomorrow to meet another one of our customer service rockstars!

Meet Julie Ann Lathrop, Service Desk Analyst I

Julie Ann Lathrop

Role at Contegix: "In laymen’s terms: I fix people’s computer problems (while providing amazing customer support)!!"

Your favorite thing about being in customer support: “I love being able to help people, and the satisfaction in their voice, when a job is completed.”

Recent accomplishment: “I recently applied at the local college here, to get ready to complete my Bachelor’s degree. Also started a Pluralsight course on Office 365 administration.”

Fun Fact: “I have 3 crazy cats, and they are my world!”


Meet Ivan Thompson, Tier 1 System Admin

Ivan Thompson

Role at Contegix: “I work with our customers to find solutions to the problems they face.”

Your favorite thing about being in customer support: “I enjoy working with a team and figuring out the puzzles that each issue brings.”

Recent accomplishment: “I recently helped teach a couple of bright new engineers!”

Fun Fact: “I know sign language, it’s basically a superpower.”