CMS Support Offerings
Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. All solutions are provided on top of the company’s BlackMesh Platform.
We now have two levels of support: Concierge and Advisor.
Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.
Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security
Support Offering Levels
|Fully Customized Solution||Yes||Yes|
|OS Management & Updates||Yes||Yes|
|Root & SFTP Access||Yes||Yes|
|Security Scans/DDoS Protection||Yes||Yes|
|Site Migration||UAT + One go-live||Multiple UAT + go-lives|
|Performance||Best Practices and 24x7x365 incident response||Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response|
|24x7x365 Access to Support Engineers||Phone and Online||Phone, Online, and Chat, with additional access to designated engineers|
|Monitoring||Platform monitoring, content checks, and custom monitoring||Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing|
|Monthly Review with Recommendations||No||Yes|
|Technical Account Manager||No||Bi-weekly team meetings with TAM|
|Dedicated Online Chat||No||Yes|
You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.
ResourcesView all Resources
5 Steps to Surviving a Drupal Site Data Breach
It happened—your Drupal site was hacked and your customers’ information has been compromised. This occurs more often than most companies would like to admit. It’s estimated that in 2018, more than 4.5 billion records were exposed as a result of data breaches.
Drupal Support: Everything You Need to Know
Definition: What is Drupal? Drupal is open-source content management software (CMS) that has been used to build more than a million websites. From simple blogs to complex, high-traffic platforms, Drupal has gained popularity thanks to it’s highly customizable and flexible integrations, which enable users to design and build websites uniquely suited to their needs.
Your Migration to Atlassian Data Center Doesn’t Have to Be a Nightmare
A data migration is necessary for growth and scalability, but it’s rarely a simple task. As many as 38% of data migrations fail, and up to 83% of them exceed their allotted budgets and implementation schedules. But, when executed with the right team and partner, you can successfully carry out a smooth migration that pays dividends for your organization.
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