Enterprise Service Management
In a fast-evolving digital generation, being able to deliver easy-access and fast service management across your organization can be essential for your business. Enterprise service management (ESM) delivers these new realities of digital transformations and applies ITSM principles to all areas of an enterprise to improve efficiency and the quality of service delivery. From strategy to personalization to automation, we design digital solutions to help enterprises move forward and let go of standalone processes.
Contegix provides the complete enterprise service management solution delivering a suite of managed services to unified all business departments for businesses of all sizes.
The unified digital collaboration
With a standard set of processes working in alignment across departments, ITSM provides a range of benefits to the larger organization.
✔ Efficiency
✔ Cost Savings
✔ Reliability
✔ Consistent Goals
✔ Better Service for End Users
Continuous Improvement. Long-term Value.
Improve your IT service delivery to customers with a consultation on IT Service Management (ITSM). Our certified team can coach you through the processes and help you apply best ITIL practices. We can also customize tools like Jira Service Management to best fit your business.
Key Processes
ITSM involves a few essential processes that are most commonly used with IT teams. Selecting the right ITSM processes starts with a well-designed strategy defining business requirements. These processes not only benefit your IT team but can improve efficiency and productivity throughout your entire organization.
‣ Incident Management
‣ Problem Management
‣ Change Management
‣ Knowledge Management
‣ Asset Management
‣ Information Security
‣ Architecture Management
‣ Compliance Management
Keep your end-users productive and your IT team focused on strategic initiatives. If you are looking for a complete overhaul or just want to improve internal collaboration between developers and IT operations teams, we can help.
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Resources
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What is ITSM? Getting Started with IT Service Management
Create an exceptional experience for customers and your entire team by implementing a winning ITSM strategy.
Webinar: How ITSM can improve your processes
IT Service Management (ITSM) can help streamline business relationships both internally and externally. In this webinar, learn the ins and outs of ITSM and how the right tools can connect all the points in your process. ITSM can be the deciding factor in the success of an organization, so it is critical understand how it works.
Webinar: Resolve Problems and Make Your Clients Happy: Agile & ITSM with Jira Service Management
ITSM teams are looking to respond quickly to clients’ issues, but are often hindered by current processes or tools. In this webinar, Atlassian expert Michael Brown will discuss four ways that you can make the most of Jira Service Management and your ITSM processes by incorporating Agile.